Effective Date: December 29, 2024
Last Updated: December 29, 2024

Introduction

Jacobs Entertainment LLC ("we," "us," or "our") operates the Queztions mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

We are committed to protecting your privacy and providing a safe, transparent gaming experience. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you use Queztions, we may collect:

• Account Information: Username, email address (if you create an account)

• Profile Information: Display name, avatar selection

• Communication Data: Messages sent to customer support

• User Content: Quiz responses, scores, and game progress

Information Collected Automatically

When you use the App, we automatically collect:

• Device Information: Device type, operating system version, unique device identifiers

• Usage Data: Game statistics, quiz performance, time spent in app, features accessed

• Technical Data: IP address, app version, crash reports, error logs

• Analytics Data: Interaction patterns, button clicks, navigation paths

Information from Third Parties

We may receive information from:

• Apple App Store / Google Play Store: Purchase verification, download information

• Social Media Platforms: If you choose to connect your social media accounts (username, profile picture, friends list)

How We Use Your Information

We use the collected information for:

Core App Functionality

• Providing and maintaining the quiz game experience

• Processing your quiz answers and calculating scores

• Tracking your progress and achievements

• Managing your account and profile

Improvement and Personalization

• Analyzing usage patterns to improve the App

• Personalizing your gaming experience

• Developing new features and content

• Testing new quiz questions and difficulty levels

Communication

• Sending important updates about the App

• Responding to your support requests

• Notifying you about new features or content

• Sending promotional messages (with your consent)

Safety and Security

• Preventing fraud and abuse

• Protecting against security threats

• Enforcing our Terms and Conditions

• Complying with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party companies that provide:

• Cloud hosting services

• Analytics and performance monitoring

• Customer support tools

• Payment processing (if applicable)

These providers only access information necessary to perform their services and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws or legal processes

• Respond to government requests

• Enforce our Terms and Conditions

• Protect our rights, property, or safety

• Prevent fraud or security issues

Business Transfers

If Jacobs Entertainment LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for other purposes with your explicit consent.

Third-Party Services

Analytics Services

We use analytics tools to understand how users interact with the App:

• Google Analytics (or similar services)

• Firebase Analytics

• Crash reporting services

These services may collect device information, usage patterns, and technical data.

Advertising Partners

If we display advertisements, we may work with ad networks that collect:

• Device identifiers

• Usage information

• Location data (with permission)

You can opt out of personalized advertising through your device settings.

Social Media Integration

If you connect social media accounts, those platforms may collect information according to their own privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest

• Secure server infrastructure

• Regular security assessments

• Access controls and authentication

• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

• Your account is active

• Needed to provide you services

• Required by law

• Necessary for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain it for legal compliance.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request a copy of your personal information

• Receive your data in a portable format

Correction and Deletion

• Update or correct inaccurate information

• Request deletion of your personal information

Restriction and Objection

• Restrict how we process your data

• Object to certain processing activities

Withdrawal of Consent

• Withdraw consent for data processing where we rely on consent

To exercise these rights, contact us at queztionsllc@gmail.com.

Children's Privacy

Queztions is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

Parents or guardians who believe their child has provided information to us should contact us at queztionsllc@gmail.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know if personal information is sold or disclosed

• Right to opt-out of the sale of personal information

• Right to deletion of personal information

• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information as defined by the CCPA.

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent

Legal Basis for Processing: We process your data based on:

• Consent you provide

• Performance of our contract with you

• Compliance with legal obligations

• Legitimate interests in operating and improving our App

Cookies and Similar Technologies

The App may use:

• Cookies: Small data files stored on your device

• Local Storage: Data stored in your device's browser or app

• SDKs: Software development kits from third-party services

These help us:

• Remember your preferences

• Understand usage patterns

• Provide personalized experiences

• Improve app performance

You can manage cookies and tracking through your device settings.

Do Not Track Signals

Some browsers transmit "Do Not Track" signals. We currently do not respond to these signals, but we minimize data collection and provide privacy controls within the App.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the App

• Updating the "Last Updated" date

• Sending you an email notification (if applicable)

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Jacobs Entertainment LLC

Email: queztionsllc@gmail.com
Phone: 502-523-6199
Address: 8023 Kismet Dr, Charlestown, IN 47111

Response Time: We will respond to privacy-related inquiries within 30 days.

Dispute Resolution

For privacy disputes, we encourage you to contact us first. If we cannot resolve the issue, you may have the right to lodge a complaint with your local data protection authority.

Summary of Key Points

• We don't sell your data - Your information is never sold to third parties

• Minimal collection - We only collect what's necessary for the App to function

• Your control - You can access, correct, or delete your information

• Transparency - We clearly explain what data we collect and why

• Security - We use industry-standard measures to protect your data

• No hidden tracking - We're honest about analytics and third-party services

Questions About Specific Data

"What data do you collect about my quiz performance?"

We collect your quiz scores, answer selections, time taken, and difficulty level chosen. This helps us personalize your experience and improve our question database.

"Do you track my location?"

We do not actively track your precise location. We may collect general location information (country/region) through your IP address for analytics purposes.

"Can I use the App without an account?"

Yes! You can play as a guest, though some features (like leaderboards and friend challenges) require an account.

"How do I delete my data?"

You can delete your account and data by: (1) Going to Settings > Account > Delete Account, or (2) Emailing us at queztionsllc@gmail.com with your deletion request.

By using Queztions, you acknowledge that you have read and understood this Privacy Policy.